FAQ
FAQ CYCLADES ACCESSORIES
1. Where can I buy your scarves or jewellery?
Our accessories collection is available in several stores as well as online and we offer worldwide shipping and a Free 14 day return policy. You can check your nearest retail point by clicking the following link
https://cyclades.shop/pages/cyclades-stockists
Our jewellery collection is available exclusively online
2. What is the difference between 14ct and 18ct gold?
The main difference between 14ct and 18ct gold is the percentage of gold in the piece. 14ct gold contains 58.5% gold, while 18ct gold contains 75% gold. This difference in gold content can affect the color, durability, and price of the jewelry.
3: Can 14ct and 18ct gold jewelry tarnish?
A: Yes, both 14ct and 18ct gold jewelry can tarnish over time due to exposure to air, moisture, and other substances such as perfume or lotion. However, with proper care, you can prevent or minimize tarnishing.
4: How do I clean my 14ct and 18ct gold jewelry?
A: You can clean your 14ct and 18ct gold jewelry using a soft cloth and mild soap and water. You can also use specialized gold cleaning solutions or take your jewelry to a professional jeweler for cleaning and maintenance.
5: Can I wear 14ct and 18ct gold jewelry every day?
A: Yes, both 14ct and 18ct gold jewelry are durable and can be worn every day. However, it is important to take proper care of your jewelry to prevent damage or tarnishing and you should also take into account the stones that are use e.g diamonds and sapphires are harder and more durable stones than emeralds and opals.
6: How do I know if my 14ct or 18ct gold jewelry is real?
A: You can check the authenticity of your 14ct or 18ct gold jewelry by looking for a hallmark or stamp that indicates the purity of the gold. Common stamps include 14K, 18K, or 750, 585 which indicate the percentage of gold in the piece. We are also registered with the London Hallmarking Assay Office of Goldsmiths which offers an extra assurance to our UK customers as they add the British hallmarking to the pieces, an English tradition that we love, honor and follow. If you are a non UK customer we will be happy to send your order to the London Assay Office as well. Just make a note on the comments.
7. Do you ship your jewellery worldwide?
Yes we do with the exception of situations that are beyond our control and may not allow us to do so. If we are unable to deliver your order we will refund it.
8. Could you deliver a piece of jewellery before the standard order time?
It depends on the current orders in process but please do let us know your desired date and we will do our best to accommodate your request
9. Where do you make your accessories?
We ethically make our accessories in Italy by using the finest fabrics and we are proud to collaborate only with the most reputable family-run textile factories in Italy. We use local craftsmen who have years of experience and have also produced for major fashion houses.
10. Where do you make your jewellery?
The majority of our jewellery are one of a kind and handmade with love in London with the exception of a few made to order - bespoke items that we make in Athens and these are available in limited quantities.
11. I am a journalist interested to write about Cyclades who should I contact?
Please send your enquiry to press@cyclades.shop
12. Do you offer express shipping?
Yes, we offer worldwide express shipping and our preferred courier provider is DHL Express, items ordered before 12 pm CET time usually get delivered within 1 to 3 business working days.
13. Do your jewellery tarnish?
Solid gold jewelry can tarnish over time due to exposure to air, moisture, and other substances. To prevent or minimize tarnishing, store your jewelry in a dry, cool place, clean it regularly with a soft cloth and mild soap and water, and avoid exposing it to harsh chemicals or abrasive materials. With proper care, your solid gold jewelry can maintain its beauty and shine for years to come.
14. What is your return policy for jewelry?
We want you to be happy with your order and we offer a hassle-free return policy for our customers. If you are not happy with your purchase, you can return it within 14 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. We will organize the courier for you to pick up your order and send it back to us.
If you have any questions or concerns about our return policy, please contact our customer service team salea@cyclades.shop
Please note will not accept returns on earrings for hygiene reasons or on items that had bespoke requests.
15. I wear my scarves all the time and sometimes on tight knots, how can I get rid of the creases?
You can use a home steamer for garments and they will look like new within 1 minute or you can also carefully iron the scarves at a low temperature but please avoid ironing the handrolled edges.
16. How do you clean the scarves?
We recommend dry cleaning. Clients told us that they had no issues washing them carefully in cold water but we would only officially recommend you to dry clean your accessories to make sure that they will keep their vivid colours forever.
17. Do you offer gift packaging on every order?
Yes, all our products come with beautiful luxury packaging and they are ready to be handed as gifts either for you or for your loved ones.
18. Can you avoid including the invoice inside the order? I would like to send an accessory directly to someone as a gift.
Certainly we can do that, just email us your request or write us a comment when you place an order with us and we will handle your order accordingly.
19. I saw a product on Instagram and I would like to buy it but I am not sure which one is it can you help me identify it?
Usually, you can buy the product that you liked directly from instagram
https://cyclades.shop/pages/shop-instagram-cyclades
If you still can’t find the product it might be from a previous collection or just sold out. Please send us an email at info@cyclades.shop or drop us a message by using the chat client.
20. Do you have any product care jewellery guidelines
Yes please check our Product Care guide, on the bottom left corner
21. Do I need to pay import duty taxes when I receive an order?
It depends on your jurisdiction, your goverment policy about import tax and often on the amount of the order. We dispatch most of the orders from London, UK so please take this into consideration.
22. How do I take care of my 14, 18 ct gold jewelry?
Here are some tips for taking care of your solid gold jewelry:
- Store your jewelry in a dry, cool place away from sunlight and other sources of heat.
- Clean your jewelry regularly using a soft cloth and mild soap and water. Avoid using abrasive materials or harsh chemicals.
- Remove your jewelry before engaging in activities that may damage it, such as swimming or exercising.
- Avoid exposing your jewelry to harsh chemicals, such as chlorine, hairspray, or perfume.
- Take your jewelry to a professional jeweler for cleaning and maintenance as needed.
By taking proper care of your solid gold jewelry, you can ensure that it looks beautiful and lasts for years to come.
23. How do I determine my ring size?
Determining your ring size is easy with our ring size guide. You can measure your finger using a tape measure, or by printing out our ring size chart and comparing it to a ring that fits you well. We recommend measuring your finger at the end of the day, when it is at its largest. If you are unsure about your size, you can order a ring sizer kit from us, which includes a plastic ring sizer that you can use to determine your size. If you have any questions or concerns about your ring size, please feel free to contact our customer service team sales@cyclades.shop
Ring Size Chart
We are happy to help you find the perfect fit for your gold jewelry.
24. Do you offer a guarantee for your solid gold jewelry?
Yes, we offer a guarantee for our gold jewelry. We are committed to providing our customers with high-quality, long-lasting jewelry, and we stand behind the quality of our products. We want you to be satisfied with your order. Your jewelry is guaranteed to be free from order in materials and workmanship for one year from the date of purchase. If you experience any issues with your jewelry within this time frame, please contact our customer service team, and we will work with you to resolve the issue.
Please note that our guarantee covers defected products and not normal wear and tear or damage caused by misuse.
25. Do you offer payment installments for the jewelry?
A: Yes, we offer payment installments through Shopify, Paypal and Klarna. You can choose to pay for your purchase in installments over a period of time, rather than paying the full amount upfront. To take advantage of this option, simply select the financing option at checkout and follow the instructions to apply.
26. What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards, PayPal, and Apple Pay. You can choose the payment method that works best for you at checkout.
27. Do you offer gift wrapping?
All of our jewellery are gift wrapped by default
28. Can I customize an item?
Yes, we offer customization options for some of our gold jewelry. Please contact our customer service team to discuss your options and pricing sales@cyclades.shop
29. How do I contact customer service?
You can contact our customer service team by email on sales@cyclades.shop and we will respond to you within 24 - 48 hours.