Delivery & Returns

Delivery & Returns

We offer free worldwide delivery for all our jewellery.

The estimated handling time is 1-3 business days we ship from London, UK.

The preferred method of shipment is DHL Express & Parcelforce but we may use other carriers if necessary.

Estimated Shipping time:

Europe: 1-3 working days

USA , Canada: 2-4 working days

Asia & Australia: 2-5 working days 

For our Accessories we offer free shipping for any orders above £130 and free standard shipping 2-5 days to Europe.

DUTIES

Your jewellery order will come with prepaid VAT - import tax duty so you should not incur any additional custom charges.

Please do contact us if you have a specific question.

RETURNS POLICY

We hope you’re delighted with your order but if your purchase is not exactly what you are looking for, you can exchange or return the item within 14 days from the date that the order was delivered to you as long as it meets the below requirements: 

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • If you have purchased the item from a boutique or another online store you will need to contact them for the return and the refund and follow their process.
  • The item was not discounted
  • The item was not bespoke or made to order e.g. Jewellery

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. 

 

RETURNING AN ITEM

If you would like to return your item for an exchange or a refund please email us at atelier@letolama.com to send you details about the process.

Once the item is returned back at our facility, It will take us 48 hours to process the exchange or the refund which will happen to the initial payment method and you will be notified via email once the process is fully completed.

You will be responsible to arrange and pay the shipping costs incurred for sending the item back to us insured.

 RECEIVING A REFUND

Once the item is inspected and received, It will take us 48 hours to process the exchange or the refund and you will be notified via email.

Do not hesitate to contact us at atelier@letolama.com and let us know if you have any questions regarding to a refund or a purchase.